WANT NEXT DAY DELIVERY? ORDER BY 4PM (3PM FOR TRADE CUSTOMERS)

Hair Rehab London offers a range of Clip-Ins and hair-pieces that are fast and easy to attach in the privacy of your own home. Easy snap-in clips hold your hair extensions and hair-pieces in place securely, transforming your hair into a whole new look.

Lightweight and easy to attach, our virtually undetectable clip-in extensions and hair pieces can be put in and taken out in minutes. Thin hair becomes thick and full, short hair transforms to long, luxurious locks and a range of celeb worthy hairstyles are at your fingertips.

Our colour technicians have picked a range of shades that are multi-toned to blend in with your natural hair and reflect today’s young modern women.

How can I pay for my order?

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We accept payment by credit card, debit card, Paypal or alternatively the Klarna Pay After Delivery option which allows you to pay after receiving your order. If you select Pay After Delivery, you will receive an invoice by email from Klarna, asking you to settle payment within 14 days. For more information see https://www.klarna.com/uk/customer-service/pay-after-delivery/what-are-my-payment-options-klarna-2.

 

How does Klarna work?

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Klarna is an internationally-renowned online payment processor that we use to process payments for our service. Klarna offer more payment options than other payment processors, such as the ability to defer payment and pay within 14 days of your purchase (Pay After Delivery)

THE MORE THE SYSTEM KNOWS YOU THE BETTER THE PAYMENT EXPERIENCE BECOMES

When making a purchase with klarna for the first time you need to provide your mobile phone number, your e-mail and billing address. The second time using klarna becomes even better, only your email address and postcode will be needed to complete your order offering the fastest possible way to checkout anywhere anytime.  The mobile number is required in case Klarna need to reach you. All statements will be sent to the email address provided. It’s very important that you provide the correct contact details otherwise you will not receive the payment information and will be liable for any delayed payment fees.

 

If you choose to pay after delivery, Klarna will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement to hand, you can contact Klarna customer services here.

Please note; it is important to follow Hair Rehab London terms and conditions regarding returns should you wish to return your order for refund.

 

Once your order has been processed, you will receive an email from Klarna with payment instructions telling you when and how you will need to pay.

Once you have received your goods and wish to settle your statement, you can visit the Klarna payment page. You will be prompted to sign in with your statement number (provided in your confirmation email) and the email address used when ordering. If you do not have your statement number, you can contact Klarna Customer Services here.

After we have received your payment, we will send you a payment confirmation email. If you have made a payment but not received the payment confirmation, please get in touch with Klarna customer services with proof of payment. You can contact them here.

Klarna FAQ’s

If Klarna Gives me the Option to Pay after Delivery within 14 days, does a Credit Search Take Place Against Me?
Klarna does not run formal credit searches against you that could impact your credit rating. Klarna may run so called unrecorded enquiries called a quotation that does not affect credit scores.

I Have Been Asked to Go to Klarna’s Site. Is this Correct?
If you have chosen to pay after delivery (14 days grace), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna’s payment site where you can settle your payment to Klarna with your card or with a bank transfer.

How is my Statement Sent?
If you chose to pay after delivery, Klarna will send you an email with instructions on how to make the payment via a link to the payment page.

I Haven’t Received an Email with my Statement/Payment information.
Please contact Klarna Customer Services on 0808 189 3333. They will be able to provide you with the payment details.

Can I Postpone my Due Date?
You can contact Klarna Customer Service on 0808 189 3333 to see if it is possible to postpone the due date of your payment.

Can I Deliver to an Address other than my Billing Address?
Yes, at the time you place your order. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

Have you Received my Payment?
After we have received confirmation of your payment from Klarna, we will send you an order confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with Klarna Customer Service on 0808 189 3333.

I have cancelled my order. How long will it take until I receive my refund?
As soon as we’ve registered your cancellation or your return, the repayment will be processed by Klarna within seven working days..

What Happens to my Invoice, when I’ve Returned the Goods?
Once we have received the returned item (partial or full) and you have received the confirmation of this, an updated statement will be sent to you by Klarnaif you’ve made a partial return. With a full return, your statement will be closed.

I’ve received an invoice, but I’ve not yet received my goods?
You should of course not pay your statement until you’ve received your goods. You will be able to review your order progress via your online account, if you logged in as a customer to place you order, or you can contact us at enquiries@hairrehablondon.com to request an update on your order.

How will I be Refunded?
If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide Klarna with your IBAN number in order for us to make the repayment.

Do you have any Questions Regarding your Klarna Payment?
Visit us on https://www.klarna.com/uk/customer-service or please call Klarna’s Customer Service.

Open 7 days a week:
Monday – Friday 9.00 AM – 9.00 PM
Saturday – Sunday 9.00 AM – 6.00 PM
0808 189 3333

Klarna’s Buyer Protection Policy for Customers
In the highly unlikely event that there is a problem with your purchase, Klarna’s Buyer Protection Policy ensures that you don’t have to pay – or get your money back. The aim of our Policy is to let you feel at ease when you shop. When you pay with Klarna, you can also trust that we process your personal data at the highest security level compliant with the Data Protection act and registered with the Financial Conduct Authority.

PayPal                Klarna

Do you accept Telephone Orders and Payment?

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We are unable to accept telephone orders or payment over the telephone for any new order or uplift to existing order.  Please email enquiries@hairrehablondon.com if you are having trouble placing an order, uplifting or changing your order or paying online.

What are your delivery options and costs?

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Shipping costs should be calculated once you have completed adding items into your basket and are ready to proceed to Checkout. This is achieved by clicking on “Calculate Shipping” and then entering the Country and Postcode at which point all the available shipping options to that destination will be displayed for selection.

 

UK Orders

Our standard shipping method in the UK is Free Standard (a tracked service) via Royal Mail, which takes an estimated 14 to 28 days from placing your order to delivery.

When Free Standard is just not quick enough for you, we offer a range of premium delivery options at an additional cost and current prices can be seen at the Cart / Checkout Stage where you select your Delivery option.

  • Royal Mail 48 (Mon-Sat) [Signature Required]  – this option is tracked and Royal Mail aim to deliver the majority of items within two working days, with a small minority within three working days.  A signature is required upon delivery providing extra security when having the item delivered to an address other than your home address. Please ensure someone is present to sign for the delivery.
  • Royal Mail 24 (Mon-Sat) [Signature Required] – this option is tracked and Royal Mail aim to deliver the next working day. A signature is required upon delivery providing extra security when having the item delivered to an address other than your home address. Please ensure someone is present to sign for the delivery.

Please Note: Whilst Royal Mail make best endeavours and achieve delivery of the vast majority within the stated timescales, the above 24 and 48 services are not guaranteed. If you require this, one of the following options should be chosen.

  • Royal Mail Special Delivery* (Mon-Fri before 1pm) Guaranteed – this option is guaranteed delivery the following day (Monday to Friday) before 1pm. Orders placed on Friday before 4:00pm using this option will A signature is required upon delivery. Please ensure someone is present to sign for the delivery.
  • Royal Mail Special Delivery* (Saturday before 1pm) Guaranteed – this option is for orders placed before 3pm on a Friday and is guaranteed delivery the following day (Saturday) before 1pm. A signature is required upon delivery. Please ensure someone is present to sign for the delivery.
  • Royal Mail Special Delivery* (Mon-Fri before 9am) Guaranteed – this option is guaranteed delivery the following day (Monday to Friday) before 9am. A signature is required upon delivery. Please ensure someone is present to sign for the delivery.
  • Royal Mail Special Delivery* (Saturday before 9am) Guaranteed – this option is for orders placed before 3pm on a Friday and is guaranteed delivery the following day (Saturday) before 9am. A signature is required upon delivery. Please ensure someone is present to sign for the delivery.

*Only guaranteed special deliveries will be eligible for late delivery refunds. Liability for late delivery will be limited to and refunded up the cost of the delivery charge.

Available delivery options and charges will be displayed at the applicable rate at the Cart / Checkout stage and can vary depending on the number of items orders / weight relevant to the option.

We offer incentives on orders over certain thresholds such as free delivery, shipping uplift to Next Day Delivery for the price of Standard Delivery or others. These can change from time to time so please check what is on offer at the time you place your order.  Options will automatically be shown in the delivery options list depending on the criteria at the time and the order value.

Please confirm at the Cart / Checkout stage if the next day delivery service is available at that time as sometimes for technical reasons we may not be able to offer some or all Premium Services in which case the option will not be viewable.

Please note: Premium Service charges are non-refundable in the event of returning your order.

 

International orders

Shipping charges will vary depending on country and will be shown when you enter your Delivery Country. If your country is not shown in the list, please send an email to enquiries@hairrehablondon.com and we will check shipping prices and add your country to the dropdown list as quickly as we can. Depending on your delivery location, you will be offered a Royal Mail International delivery option, a DHL delivery option or both.

Timescales given for International Deliveries are estimates and cannot be guaranteed.  The vast majority of deliveries are within the stated timescales, however due to different postal service providers, distances involved, customs clearance etc., Hair Rehab London cannot be held responsible for delays to your parcel and an International Delivery is not considered delayed until 30 days after dispatch.

General Shipping Information

We endeavour to send a Shipment Confirmation with a Tracking Number within 18 hours of shipment which will enable you to fully track your delivery. It is essential to enter your email address correctly for this.

Our prime working and shipping days are Monday to Friday based on UK Time.

We usually ship orders on the same day they are placed up until 4:00pm Monday to Friday for UK Retail orders, 3.00pm Monday to Friday for Trade Customers and 2:00pm Monday to Friday for International Customers. Orders placed after that time will be shipped on the next working day, e.g. Orders placed after the relevant cut-off time on Friday will be shipped on Monday. It is important to note this if considering adding a Premium Service such as Next Day Delivery.

Next Day Delivery – Saturday must be requested before 4:00pm on Friday for UK Retail orders, 3.00pm Monday to Friday for UK Trade Customers. Please note, orders placed after the relevant cut-off on a Friday requesting Next Day Saturday will not be shipped for delivery on the following day, it will instead be delivered on the following Saturday. International customers should contact sales@hairrehablondon.com for availability of this service in your Country.

Next Day Delivery Mon-Fri will be delivered on the next of those days so selecting this option on Friday means the order will be delivered on the following Monday (not Saturday which is a different option and price).

We use Royal Mail and DHL as our primary carriers and are restricted to their working days and terms and conditions for shipping purposes. If you are unsure, please check their website for specific terms and conditions or contact us before placing your order.

How quickly will my order be shipped?

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Our prime working and shipping days are Monday to Friday based on UK Time (excluding UK Public Holidays).

We usually ship orders on the same day they are placed up until 4:00pm (3.00pm for Trade Customers and 2:00pm for International Customers). Orders placed after that time will be shipped on the next working day. It is important to note this if considering adding a Premium Service such as Next Day Delivery.

Only Royal Mail Special Delivery options are guaranteed by the next day, i.e. orders shipped on Monday will be delivered on Tuesday, etc. Orders shipped on Friday are guaranteed delivery on the following Monday but may be delivered on Saturday. Please note Royal Mail 24 and Royal Mail 48  are ‘Best Endeavours’ services only.

Royal Mail Special Delivery (Saturday) can be requested and shipped on any day for delivery on the next Saturday. Please ensure your order is placed before 4:00pm on Friday (3.00pm Monday to Friday for Trade Customers).

We use Royal Mail and DHL as our primary carriers and are restricted to their working days for shipping purposes.

International deliveries can be subject to delays at customs on entering your country.  Unfortunately this is something beyond our control.  We are aware of current delays on Royal Mail shipments to Australia, New Zealand, Canada and Spain.  Customers shipping to these locations may wish to use DHL instead.

Order can be tracked via Royal Mail or DHL using the relevant tracking number.

My order has not arrived.

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You should have received a shipping confirmation email detailing your tracking number.  You can track the progress of your order via Royal Mail or DHL using the relevant tracking number.

If your delivery has not arrived, it is worth checking to see if delivery has been attempted whilst you were out. If you are unable to track your order or your order hos not been delivered within the timescales below, please email sales@hairrehablondon.com:

  • Royal Mail 48 (Mon-Sat) [Signature Required] – contact us if not delivered after 5 days from the date of your order.
  • Royal Mail 24 (Mon-Sat) [Signature Required] – contact us if not delivered after 3 days from the date of your order.
  • Royal Mail Special Delivery (Mon-Fri before 1pm) Guaranteed – contact us if not delivered by 6pm the day after you placed your order
  • Royal Mail Special Delivery (Saturday before 1pm) Guaranteed – contact us if not delivered by 6pm the day after you placed your order
  • Royal Mail Special Delivery (Mon-Fri before 9am) Guaranteed – contact us if not delivered by 6pm the day after you placed your order
  • Royal Mail Special Delivery (Saturday before 9am) Guaranteed – contact us if not delivered by 6pm the day after you placed your order

International deliveries can be subject to delays at customs on entering your country.  Unfortunately this is something beyond our control.  We are aware of current delays on Royal Mail shipments to Australia, New Zealand, Canada and Spain.  Customers shipping to these locations may wish to use DHL instead.

If you haven’t received your order within the expected delivery timeframe, please contact sales@hairrehablondon.com. If you paid for your order via Klarna, you should also contact Klarna customer services so they can postpone the due date on your payment.

Do you accept refunds and or exchanges?

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We are happy to refund your purchase within two weeks of receipt if the colour is not suitable providing the product is returned in ‘as new’ condition.  We do not accept exchanges as customers can obtain a replacement item quicker by placing a new order and returning the original one for refund, which we endeavour to process within four working days of receipt. However, your payment card provider may take up to five working days further to credit your account.

If you are returning items purchased items using a multi-buy offer, e.g. buy one get one free, you may not be refunded the full value of the returned item(s).  See our terms and conditions for more information and email sales@hairrehablondon.com if you require further guidance.

For hygiene reasons we cannot accept back products which have been worn, even briefly to check suitability. Items must be returned in their original packaging, still attached to the product backing card and with any packing and retaining hygiene seals intact where appropriate.  Most products come in a see-through pack making it easy to check colour suitability.  Should you need a closer look, on some products we provide press-poppers at each end of the pack or an un-sealed outer box to allow you to carefully remove the product.  If it is attached to a backing card it must be kept that way and carefully re-inserted back into the pack still attached to the backing card and with any seals intact.  Products in sealed see-through packs should be returned with the sealed pack intact and unopened.   The sealed packs or seals which hold the product together and / or to the backing card are there for hygiene reasons.  We cannot accept hair products back where the seals have been removed / tampered with or which are in a condition which indicate the product may have been used, unless faulty.  For this reason we also reserve the right to withhold refunds until we have been able to verify that the product is unused. The Consumer Contracts Regulations 2013 states “consumers will lose their right to cancel if they unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons”. If the buyer removed hygiene seals against instructions to the contrary, they are likely to be deemed to have ‘accepted’ the goods and are not entitled to a refund or to cancel the contract.  To aid our customers and in line with Consumer Contract Regulations, our product packaging is designed in such a manner that allows consumers reasonable opportunity to assess the product and to fully inspect the product without needing to remove the product from hygiene seals before deciding whether to return it or keep it.

Please try to avoid folding the pack in any way different from the way it arrived.

Send to HRL, 181 Queensway, Shiphay, Torquay, TQ2 6DE, United Kingdom

Please enclose the Despatch Note or a note with your name, order number and reason for return.

We recommend sending by Royal Mail Signed For service or Special Delivery for your own protection if in United Kingdom or whatever Signed For / Tracked service your local Postal / Shipping Organisation offers if outside UK. It is the customer’s responsibility to pay return postage.

Your refund will be processed as soon as we have checked your returned item. We usually turnaround refunds in four working days from receipt of your return.  It may then take a further 5 working days for the funds to appear in your account.

The above does not apply to Trade customers, please refer back to your trading terms and trade terms and conditions where the returns guidance is located.  Alternatively speak to your Hair Rehab London Account Manager.

How is my order refunded?

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***Please refer to “Do you accept refunds and or exchanges?” for returns policy and conditions and to avoid wasted cost before returning an order***

After examining the items, we will inform you of whether you have the right to reimbursement of the amounts paid. Standard Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period and all the items which the relevant order consisted of are returned. The refund will be processed within 7 working days from the date on which your return(s) are received by Hair Rehab London. We will withhold reimbursement until we have received the items back, or until you have supplied sufficient evidence of the items having been delivered to Hair Rehab London. The refund will always be paid using the same payment means you used to pay for your purchase. Please allow up to 5 working days for the funds to appear in your account from the date the refund is processed.

If you paid for your order via Klarna, they will process your refund within 7 working days.  If you have made a partial return, an updated statement will be sent to you. If you have made a full return, your statement will be closed.

How do I pick the correct colour?

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Feel free to use our ‘Personal Colour Match‘ service, attach an image and Lauren herself will reply to you with her colour suggestion. Or you may find our ‘Colour Match Wizard‘ useful.

Try and remember that you may not be able to get an exact match but the closest shade can still give a very natural result and blend in nicely.

Why won't my picture upload on the colour matcher?

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Make sure you are sending a jpeg image and also the size of the image isn’t too large.  If this still does not work then please use the contact form and we will email you back with a suitable email address to send the image to. Remember to take the photograph of your hair in natural daylight without any additional coloured filters.

What if the shade doesn't look the same as previously ordered?

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Our 100% Human Hair products are an organic product and as such can vary slightly in shade or tone between batches.  Whilst we strive to keep our base shades as close as possible to the International Colour Chart, we cannot guarantee absolute colour match from batch to batch.  Many of our products are a blend of colours to provide a wide selection of multi-tonal shades to optimise the blend with your own colour.

If you are not happy with the colour match, you have two weeks to return the product providing any items returned are in compliance with our published Terms & Conditions, i.e. in ‘as new’ condition, with Clip-in Extensions still attached to the backing card and the inside seals holding the extensions together still intact and in place.  The same will apply to other products which have similar backing / seal pack.  Once these are tampered with or removed, your item is no longer eligible.

Please see “Do you accept refunds and or exchanges?” for full details.

How much hair do you get per pack?

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  • Our Original Clip-Ins weigh 120-130gms per pack. Each pack contains 1x large piece, 1x medium piece, 1x small piece and 4x mini pieces
  • Our Luxe Volume Clip-Ins weigh 160-180gms per pack. Each pack contains 1x large piece, 2x medium pieces, 2x small pieces and 4x mini pieces.
  • Our Luxe Half Wig weighs 220gms and come as a single piece.
  • Our Luxe Wrap Ponytail weighs 110gms and come as a single piece.

Synthetic Ponytail, Plait, Bun, etc.

These products come as a single piece with varying weights and sizes. They are not 100% Human Hair, material may vary depending on product.

How do I put in Hair Rehab London products?

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Please see our video section for some useful videos on how to apply and style your clip-ins and hair-pieces. You are also provided with full instructions inside the product packaging. Alternatively, click the relevant product below to download instructions.

  • Clip-ins – https://youtu.be/ARzE_NnKwn0
  • Luxe and Synthetic Half Wigs – https://youtu.be/e7lomrcAnjA
  • Luxe and Synthetic Wrap Ponytails – https://youtu.be/e7lomrcAnjA
  • Synthetic Buns – https://youtu.be/R80qLbeaN5M
  • Synthetic Plaits – https://youtu.be/ecS5Tlg_lCc
  • Synthetic Clip-on Ponytails – Coming soon
  • Synthetic Snap Ponytail- https://youtu.be/tKNxCUqtklI
  • Synthetic One-Piece – https://youtu.be/ARzE_NnKwn0
  • Synthetic Hairbands and Headbands – Coming soon

Can I colour my product(s)?

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You can colour your Clip-in Extensions and Luxe Products such as Luxe Wrap Ponytails and Luxe Half Wigs but not any of our synthetic products such as Clip-on Ponytails, Clip-in Plaits, Clip-on Buns, Snap Ponytails, synthetic Wrap Ponytails or synthetic Half Wigs, etc.

We always advise caution and to use a professional to do this. We also recommend to only change the colour by a few shades and to avoid any bleaching agents. We suggest testing a small area first. Please note, once your product has been coloured you are unable to return for a refund.

Can I wash my product(s)?

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Yes you can wash your products(s).  Treatment differs depending on the product.  Please follow the instructions provided on the product pack or care label.

  • Clip-ins – As our Clip In Hair Extensions are made of Human Hair you can wash as if your own hair with just that extra care. We advise using Sulphate Free Shampoos on all our human hair products and be sure not to rub the hairs together when shampooing, always stroke the products in the hairs. To extend the life span of your hair we advise using a deep conditioning treatment when you feel the hair needs a moisture boost. 
  • Luxe Half Wigs – As above
  • Luxe Wrap Ponytails – As above
  • Synthetic Hair Pieces  – Using your fingers, gently comb through your hairpiece to remove any tangle.  Using a mix of cold water, a mild shampoo and conditioner, gently soak your hairpiece and leave for around five minutes, then rinse throughly with cold water.  Do not rub the hair at any point.  Once rinsed, use a towel to gently squeeze out any excess water.  You can use a leave-in conditioner at this point, but do not comb or brush the hairpiece when wet.  Now leave the hairpiece to dry naturally, this may take up to 24 hours.  do not apply any direct heat to speed this process up.  Once dry, use your hairpiece as normal.

 

Can I use heat when styling?

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You can use heat on your your Clip-in Extensions and Luxe Products such as Luxe Wrap Ponytails and Luxe Half Wigs and style as if your own, you may find the hair lasts longer if you use a heat protection spray when styling.

Do not use heat on any synthetic product such as Ponytail, Bun, Clip-in Plait, etc. If you are unsure, please ask us via enquiries@hairrehablondon.com.

Can I sleep in the Clip-in Extensions?

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You can but we advise you plait the Clip-in Extensions when sleeping to save them from getting tangled in your sleep and helping them to last as long as possible. By taking the Clip-in Extensions out at night you will, however, prolong their life.

How do I decide which length Clip-In Extensions to wear?

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This is all down to personal preference, most people tend to go for the 20 inches to allow for the long length when wearing them wavy or curly.

Is my hair long enough for Clip-In Extensions?

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Ideally your hair should be around shoulder length or longer but with clever styling techniques you can wear them if your hair is shorter. You may also find our Luxe Half Wig and Synthetic Half Wig  a great solution to hide shorter hair.

Is my hair long enough for Hair Pieces?

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Ideally your hair should be around shoulder length or longer but with clever styling techniques you can wear them if your hair is shorter. Our Luxe Half Wigs and Synthetic Half Wigs are a great solution to hide shorter hair and our Clip-on Ponytails and Buns are a great option as long as you have enough hair to pull into a mid-height ponytail.

How long will the 100% Human Hair products last?

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Our 100% Human Hair range can last anything from a few months up to a year or possibly longer depending on how often you wear them and how you care for them when in and out of your hair. Our Hair Hangers prolong the life of your Clip-Ins by keeping them neat and covered up when not in use.

Will the Clip-In Extensions damage my hair?

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As long as you apply and remove them with care they should not cause any damage to your own hair.

Are all products made of human hair?

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We use only human  hair in our Clip-in Extensions (Original & Luxe) and Luxe branded products such as Luxe Wrap Ponytails and Half Wigs, so they can be treated like your own hair with just a little added care than usual.

However, other products such as Buns, Ponytails, Clip-in Plaits may not be 100% Human hair, if in doubt, please enquire about the specific product by emailing enquiries@hairrehablondon.com.

What is Remy hair?

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Remy is considered to be the finest quality of human hair and is a term used for hair that is ‘Cuticle Correct’ (where the cuticles are kept intact and not stripped). This is a must for extensions and means that when prepared all the hair strands are placed in the same downward direction making the extensions far less likely to matt or tangle and are completely natural in appearance.

What is the difference between Single and Double Drawn hair?

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Single-Drawn means that whilst the majority of hair strands are the nominal length – i.e. 18″ or 20″ – there can be a number of shorter ones of varying length.  The hair is thick at the tip of the bundle and then taper off towards the end. This provides a natural fall and blend with your own hair, especially if it is layered.

Double-Drawn means virtually all the strands are the same length – i.e. 18″ or 20″.  The hair extensions are very thick right to the tip. The process to achieve this is very labour intensive and requires more hair to achieve the result – hence the higher price.  However, it provides a much denser result overall.

All products in our Luxe range are Double Drawn, whereas our Original Clip-Ins are Single Drawn.

What grade is your hair?

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Human Hair Products are measured in grades from Grade A to Grade AAAAA. The higher the grade the higher the longevity of the products.

All of our Human Hair Clip-Ins, Luxe Half Wig and Luxe Wrap Ponytail are Grade AAAA. The hair goes through a vigorous quality control process and as such, is suitable for extended wear.

Our ITip and UTip Prebonds are Grade AAAAA. This is the highest quality hair available and has features similar to Virgin hair. It can offer soft, sleek hair for 9-12 months when cared for correctly.

What is the difference between ITips and UTips?

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Also known as cold fusion, shoelace tip or Flash Point, ITip extensions are applied by using a pulling tool through a micro or nano ring. The I-tip is then compressed with hair extension pliers. Our ITips are Grade AAAAA hair, supplied in packs of 50 keratin tipped bonds, each bond weighing 0.8gms. We also sell micro rings, nano rings and hair extension pliers. Visit our Salon Professional section for the full range.

Also known as Fusion, UTip extensions feature a U shaped tip and are applied using a heat applicator. The ‘U’ tip can be trimmed prior to application. Our UTips are Grade AAAAA hair, supplied in packs of 50 keratin coated bonds, each bond weighing 0.8gms.  We also sell Heat Applicators. Visit our Salon Professional section for the full range.

Is your hair ethical?

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We look for ethical suppliers throughout our entire supply chain.

E-Voucher Terms and Conditions

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Hair Rehab London Ltd (“Hair Rehab London Ltd”, “Our”, “We” or “Us”)

All our usual terms and conditions and policies apply to our E-Vouchers. These terms and conditions will also apply to the purchase and redemption of our E-Vouchers available at www.hairrehablondon.com (‘Website’)

  1. Rules

1.1 The use of gift vouchers fall under the following terms and conditions:

  • In order to purchase an E-Voucher, you will need to register your details with us through our Website.
  • E-Vouchers ordered through our Website will be delivered automatically by electronic means to the email address you specify once we have contacted you after your purchase.  Our E-Vouchers include unique numbers and configurable patterns.
  • Our E-Vouchers must be redeemed on our Website, as full or part payment of products from our Website.  An E-Voucher cannot be used to purchase a further E-Voucher.
  • When ordering an E-Voucher, you should ensure to provide the recipient’s email address correctly.  We cannot be held responsible if the address is entered incorrectly and someone other than the intended recipient uses the E-Voucher.
  • Site offers and promotions (including gifts with purchase and discounts) do not apply when purchasing E-Vouchers.
  • Where there is a balance on the E-Voucher after a purchase has been made, the balance will be added to a new E-Voucher and the unique code emailed to the original recipient.
  • All E-Vouchers are dated and expire 12 months from the date of issue.
  • E-Vouchers cannot be exchanged for cash.
  • E-Vouchers may only be redeemed against products purchased in the same currency as the Gift Certificate.
  • Where Products purchased online with an E-Voucher are returned, monies owing will be refunded by a new E-Voucher and the unique code emailed to the original recipient.
  • We are not responsible if an E-Voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.

1.2 Questions, comments and requests regarding Gift Voucher Terms and Conditions are welcomed, please email enquiries@hairrehablondon.com.

Trade Customer?

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If you are interested in opening a Salon Professional Trade Account, please email salonprofessional@hairrehablondon.co.uk.

Trade Account customers must place a minimum order to the value of £500 on their initial order.

The goods sold on this site to Trade Account customers are sold as ‘trade’ and as such, not covered by legislation that protects ‘non trade’ consumers.   Please see Trade Terms and Conditions for full details.

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HW TO

See Lauren and celebrity hair stylist Aaron Carlo give you tips, hints and tutorials on how to attach, style and make the most of your Hair Rehab London Clip In Extensions, Hairpieces and Accessories.

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